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Custom Requests

We gladly accept custom requests! We can help your vision come to life with a truely unique piece. Please email your custom request to gracefulcreationsms@gmail.com and we will return your inquiry within 2-3 business days.

Turn Around Time

Our current turn aroud time is 7-21 business days. Business days do not include weekends or holidays.

Customer Service Contact

Our customer service contact email is gracefulcreationsms@gmail.com. When contacting us, please include your order number, name, and a clear description of your inquiry. Please allow 2-3 business days for a response.

Return/Refund Policy

Custom items are not eligible for refund or return due to the nautre of the product. If a mistake was made on the customization, we will gladly remake the item for you upon the return of the item with the mistakes.

For all other items, a return/refund request must be emailed to gracefulcreationsms@gmail.com with your order number, name, and the reason for a return within 48 hours of confirmed delivery. Once your return is approved, the item must be mailed back to us and a return or refund will be processed.